Privacy Policy
At Sygent (referred to as "we", "our", or "us"), we understand that security and privacy go hand in hand. This Privacy Policy explains how we collect, use, manage, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We voluntarily comply with the APPs and the Notifiable Data Breaches (NDB) scheme as a matter of best practice, regardless of whether our current annual turnover meets the legislative threshold. This policy also reflects our obligations under the Privacy and Other Legislation Amendment Act 2024 (Cth), including the statutory tort for serious invasions of privacy.
By engaging our services or using our website, you acknowledge that your personal information will be handled in accordance with this policy.
Information We Collect
We only collect personal information that is reasonably necessary to deliver our services, communicate with you, or improve our website. This may include:
- Contact Information: Your name, email address, phone number, job title, and company name.
- Technical and Operational Data: Information shared during security engagements — such as system architecture descriptions, IP addresses, network logs, or vulnerability findings — collected solely to assess and improve your security posture. This information is treated as confidential and is subject to our data retention practices.
- Website Usage Data: Standard analytics collected automatically when you visit our website, including IP address, browser type, pages visited, and time on site.
We do not collect sensitive information (as defined under the Privacy Act, including health, biometric, or racial/ethnic origin data) unless it is directly relevant to a specific engagement and you have given explicit consent.
How We Use Your Information
We use the information we collect to:
- Provide, manage, and deliver our IT security consulting services.
- Communicate with you about ongoing projects, proposals, or administrative matters.
- Send relevant security insights or updates (you can opt out at any time).
- Comply with legal obligations or protect our legal rights.
We will not use your information for a purpose other than the primary purpose for which it was collected, unless you have consented, or an exception under APP 6 applies.
Disclosure of Information
We do not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances:
- Service Providers: Trusted third-party contractors or software vendors (e.g., billing platforms, project management tools, communication tools) who assist us in operating our business. These parties are bound by confidentiality obligations and, where required, contractual terms ensuring APP-equivalent privacy protections.
- Overseas Recipients: Some of our business tools store or process data on overseas servers (for example, cloud platforms headquartered in the US or EU). Before disclosing personal information to any overseas recipient, we take reasonable steps to ensure they handle it in a way that is consistent with the APPs, in accordance with APP 8. By engaging our services, you acknowledge that your information may be disclosed to overseas recipients in these circumstances.
- Legal Requirements: Where required by Australian law, a court order, or binding legal process.
Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and collect usage analytics.
- Essential Cookies: Required for basic website functionality. These cannot be disabled.
- Analytics Cookies: Used to understand how visitors interact with our site (e.g., via Google Analytics or similar). These may transfer data to overseas servers. You can opt out of analytics cookies by adjusting your browser settings or using your browser's privacy/incognito mode.
We do not use advertising or behavioural tracking cookies.
Direct Marketing
If we send you security insights, newsletters, or other marketing communications, we will only do so with your consent or where permitted by law. You can opt out at any time by:
- Clicking the unsubscribe link in any email we send you, or
- Submitting an opt-out request via our contact form.
We will process opt-out requests promptly.
Data Security and Retention
As an IT security provider, safeguarding data is our core priority. We implement industry-standard technical, administrative, and physical security measures to protect your information from unauthorised access, misuse, loss, or disclosure.
We only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or to comply with our legal and reporting obligations. When it is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.
Please note that no method of transmission over the internet is entirely infallible, and we cannot guarantee absolute security.
Data Breaches and the NDB Scheme
In the event of an eligible data breach that is assessment-confirmed and determined likely to result in serious harm to any individual whose personal information we hold, we will notify affected individuals directly and submit a statement to the Office of the Australian Information Commissioner (OAIC) in accordance with our voluntary compliance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).
Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, or to ask that we correct any inaccuracies, under APPs 12 and 13. To make a request, contact us using our contact form.
We will respond to access and correction requests within a reasonable timeframe.
Privacy Inquiries and Complaints
If you have any questions or wish to lodge a complaint regarding how we handle your personal information under the Australian Privacy Principles, you may submit your inquiry through our contact form. We will review and respond to all formal privacy matters within a reasonable timeframe, typically 30 days. If a dispute cannot be resolved directly with us, individuals may choose to escalate the matter to the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
- Business Name: Sygent Pty. Ltd.
- ABN: 82 697 106 406
- If you have any questions about this privacy policy or how we handle your information, please reach out to us via our contact form.